Norges Bank Investment Management is looking for a Technical Support Engineer
Technical Support Engineer | NBIM
NBIM is looking for a new team member who can demonstrate experience multitasking and working on a busy Service Desk with a proactive attitude and self driven initiative to help resolve IT issues for employees across the organisation. You are a technical generalist and customer focused expert with genuine problem solver-mindset, experience in troubleshooting from Windows and Mac OS issues, hardware and software issues.
The right person should have a resourceful mindset keen to learn and seek information from online resources, troubleshoot and collaborate within the wider Technology department. You will take ownership of an incident from start to finish, demonstrating your communication and documentation skills.
You will join the global Service Desk team in the Oslo office, and report to the Head of Service Desk.
What you will do
- Take proactive support with technical initiatives and be comfortable resolving issues that require advanced troubleshooting
- Conduct business analysis to identify process improvements and technology enhancements that align with organisational needs
- Provide technical guidance to Service Desk team members
- Maintain documentation for technical processes and solutions
- Oversee critical incident responses, including coordinating resources and communicating with stakeholders
- Take part in projects related to service improvements, technology deployments, and security enhancements
Work Schedule
Candidates will complete 8-hour daily shifts during core working hours, Monday through Friday between the hours of 8:00AM CET and 6:00PM CET. Where necessary you should be willing to work outside of core hours over the weekend and holidays. This will be compensated.
What you need
- Excellent communication skills in English and Norwegian
- 5-8 years of experience in technical support or IT operations
- Proven technical knowledge of enterprise IT environments, including Microsoft 365, Windows and Mac OS, Microsoft Intune and networking
- Experience with business analysis methodologies and process improvement
- Understanding of ITIL framework and IT service management principles
- Bachelor's degree in computer science, Information Technology, or equivalent practical experience
- Relevant technical certifications (MCSA, CompTIA, ITIL) are a plus
Who you are
- Having fun working with people to solve their technical issues, happily sharing knowledge with your team members
- Someone you can balance technical solutions with business needs
- A relationship builder who can inspire action through collaboration and positive influence
- A problem-solver with the ability to anticipate issues before they impact operations
- A customer focused professional with a commitment to continuous improvement
- Adaptable and calm under pressure during critical incidents
What we offer
Norges Bank Investment Management offers a rewarding, international fast-paced working environment, and the opportunity to play a role in safeguarding and building financial wealth for future generations as part of one of the world’s largest funds. Norges Bank Investment Management has a performance culture that values the contribution of every individual and focuses on professional growth.
Our Values
We're driven by a culture of continuous learning. We take action while constantly seeking better ways to achieve our goals. Learning is embedded in everything we do. We embrace growth opportunities and strongly encourage lifelong learning. We emphasize digital proficiency, with a particular focus on AI. Our people are expected to be comfortable adopting and leveraging AI tools. We prioritize wellbeing, supporting both ourselves and our colleagues. And lastly, but not least we believe in creating a safe working environment, where we have fun together!
We aim to increase the share of women to exceed or match the industry average across all functions. Norges Bank Investment Management is committed to ensuring equal opportunities for all employees.
Perks and benefits
We offer everyone at the fund competitive pay, an engaging work environment, and an opportunity for personal growth and development.In addition, you can look forward to:
- Work with purpose - Through responsible investment and active ownership, we work to safeguard and build financial wealth for future generations.
- Learning budget – Being the best requires continuous improvement. In the fund, you’ll get support to take courses and certifications to stay inspired.
- Keep it healthy – In addition to in-house gym, basketball court, and squash court, we have multiple sports clubs and offer discounts on gym memberships and stores.
- Out of office – When you’re taking time off, we provide access to holiday facilities in Norway, for you and your family.
- Moving places – As part of Norges Bank, we offer home and consumer loans to all our employees to make the transition easier.
- Staying safe – We take the safety of our employees extremely serious. That’s why everyone is offered a comprehensive life and disability insurance plan!
Are you interested?
We would love to hear from you! You can apply through the link in this ad, that will take you to the application form in our recruitment system.
Applications will be reviewed consecutively throughout the application period. Interviews will start mid august.
When applying, as part of your cover letter, please address these two questions:
1. Describe a technical problem where normal solutions didn't work. Tell us: What was the problem and the steps to fix it?
2. Tell us about a time you improved something at work or helped prevent problems from happening again. What did you do and what was the result?
Please note: Employment with Norges Bank is conditional on approved security check in accordance with Norges Bank’s rules, which may include criminal background and credit checks, and approved verification of employment history and academic records.
Application close at 23:59 CET